Are you struggling to afford your energy bills in California? The California Alternate Rates for Energy (CARE) program is designed to help income-qualified households reduce their monthly electricity and natural gas expenses. For customers of Pacific Gas and Electric Company (PG&E), understanding how to access this program and find the right contact information is crucial. This guide will provide you with the and detail everything you need to know to determine if you qualify and how to apply for this valuable assistance.
Understanding the California CARE Program
The CARE program is a state-wide initiative created by the California Public Utilities Commission (CPUC) to offer significant discounts on energy bills for eligible low-income customers. By enrolling in CARE, you can receive a 30-35% discount on your electric bill and a 20% discount on your natural gas bill. These discounts can make a substantial difference in your monthly budget, ensuring access to essential energy services.
This program is available across various utility companies in California, including PG&E, Southern California Edison, San Diego Gas & Electric (SDG&E), and SoCalGas, among others. Each utility manages its CARE program under the guidelines set by the CPUC.
PG&E CARE Program Phone Number and Contact Information
For PG&E customers specifically seeking assistance with the CARE program, direct contact is the most efficient way to get started.
The PG&E CARE program phone number is 866-743-2273.
Calling this number will connect you with PG&E representatives who can provide detailed information about the CARE program, answer your questions, and guide you through the application process.
In addition to the phone number, you can also find comprehensive information and application resources on the PG&E website dedicated to the CARE program: CARE Program Information – PG&E.
Eligibility for the PG&E CARE Program
Eligibility for the CARE program is primarily based on your household income. The program uses income thresholds that are updated annually to reflect changes in the cost of living. As of June 1, 2024, the income limits are effective through May 31, 2025, and are as follows:
| Household Size | Income Eligibility Upper Limit |
|---|---|
| 1-2 | $40,880 |
| 3 | $51,640 |
| 4 | $62,400 |
| 5 | $73,160 |
| 6 | $83,920 |
| 7 | $94,680 |
| 8 | $105,440 |
| Each Additional Person | $10,760 |
Effective June 1, 2024 to May 31, 2025
Beyond income, you may also qualify for CARE if you are currently enrolled in certain public assistance programs. These programs include:
- Medicaid/Medi-Cal
- Women, Infants and Children Program (WIC)
- Healthy Families A & B
- National School Lunch Program’s Free Lunch Program (NSLP)
- CalFresh/SNAP (Food Stamps)
- Low Income Home Energy Assistance Program (LIHEAP)
- Head Start Income Eligible (Tribal Only)
- Supplemental Security Income (SSI)
- Bureau of Indian Affairs General Assistance
- Temporary Assistance for Needy Families (TANF) or Tribal TANF
If you participate in any of these programs, you automatically meet the eligibility criteria for CARE, regardless of your specific income level.
How to Apply for the PG&E CARE Program
Applying for the PG&E CARE program is a straightforward process. You can initiate your application through several methods:
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Online Application: The most convenient way to apply is through the PG&E website. Visit the CARE Program page and look for the online application portal.
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Phone Application: Call the PG&E CARE program phone number at 866-743-2273. A representative will assist you with the application process over the phone and can mail you a physical application form if needed.
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Mail Application: You can download and print the application form from the PG&E website or request one by phone. Once completed, mail the application to the address provided on the form.
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Community Agencies: Numerous community-based organizations and agencies throughout California also assist with CARE applications. These agencies can provide guidance and support throughout the process. Contacting PG&E or checking their website may provide a list of local agencies.
When applying, be prepared to provide documentation to verify your income or enrollment in a qualifying public assistance program. PG&E will review your application and notify you of your enrollment status.
Understanding the Family Electric Rate Assistance (FERA) Program
For families whose income slightly exceeds the CARE program limits, the Family Electric Rate Assistance (FERA) program offers another avenue for energy bill relief. FERA provides an 18% discount on your electricity bill. This program is available to customers of PG&E, Southern California Edison, and San Diego Gas and Electric.
Here are the income limits for FERA, effective through May 31, 2025:
| Household | 250% of Federal Poverty Guidelines (FERA) |
|---|---|
| 3 | $64,550 |
| 4 | $78,000 |
| 5 | $91,450 |
| 6 | $104,900 |
| 7 | $118,350 |
| 8 | $131,800 |
| Each Additional Person | $13,450 |
If your income is above the CARE limits but falls within the FERA guidelines, you should inquire about the FERA program when you contact PG&E.
Take Action and Lower Your Energy Bills
The California CARE program and FERA program are vital resources for eligible residents struggling with energy costs. Don’t hesitate to reach out to PG&E to explore your eligibility and begin the application process. Call the PG&E CARE program phone number at 866-743-2273 today to take the first step towards reducing your energy bills and achieving greater financial stability. You can also visit the PG&E website for more information and online application options.
