A recent recall for a radio update led to a fried Serial Data Gateway Module in a customer’s truck. The estimated two-hour update, covered by GM with a loaner vehicle, turned into a multi-day ordeal. During the update process, the connection of the programming module reportedly shorted out the Serial Data Gateway Module, leaving the truck completely inoperable.
The dealership located a replacement part at another dealer, with an expected delivery time of one day. However, if the part doesn’t arrive as scheduled, the repair could be delayed until the following week. Even with the replacement part, further diagnostics will be necessary to determine if any additional damage occurred. This incident highlights the potential risks associated with software updates and the importance of thorough testing and quality control by manufacturers. The customer’s negative experience underscores the frustration and inconvenience that can result from such issues, further complicated by potential parts delays.
This situation raises concerns about GM’s parts stocking and delivery system, which has impacted the timely resolution of this issue. While awaiting repair, the customer expressed a lack of confidence in a prompt return of their vehicle, citing previous negative service experiences with GM. The ultimate outcome and the duration of the repair remain uncertain, leaving the customer in a state of limbo.
