Paccar MX 13 engines require regular maintenance, including oil and filter changes, to ensure optimal performance. Understanding the return policy for parts like oil filters is crucial for truck owners and operators. This article outlines the return and refund policy for Paccar Mx 13 Oil Filters and other parts from All Pro Truck Parts.
Return Policy for New, Used, and Defective Paccar MX 13 Oil Filters
All Pro Truck Parts offers a lifetime return policy on new, unopened items, including Paccar MX 13 oil filters, provided they are in their original packaging. Certain exceptions apply, such as sale items and special orders (see details below). Returned items must be unused and in the same condition as received.
Used Paccar MX 13 oil filters, if applicable and marked as used at the time of purchase, are eligible for return within 30 days of the sale date.
Defective items under manufacturer warranty qualify for return and a full refund. To be eligible, the Paccar MX 13 oil filter must be under warranty, and the manufacturer must confirm the defect for the intended application.
Refunds and Processing Time for Paccar MX 13 Oil Filters
Upon receiving and inspecting a returned Paccar MX 13 oil filter, All Pro Truck Parts will notify you via email regarding the approval or rejection of your refund. Approved refunds are processed within 7 business days, with credit applied to your original payment method. For phone orders processed through a card terminal, you must call to initiate the refund.
If you haven’t received your refund, check your bank account and contact your credit card company or bank, as processing times can vary. If you still haven’t received your refund after these steps, contact All Pro Truck Parts at [email protected].
Sale, Special Order, and Exchange Policies for Paccar MX 13 Oil Filters
Sale items are generally non-refundable. Special order Paccar MX 13 oil filters may be eligible for a refund at the discretion of All Pro Truck Parts management.
Exchanges are only accepted for defective or damaged items. Contact All Pro Truck Parts at [email protected] to initiate an exchange and for shipping instructions.
Shipping Returns and Associated Costs
Return shipping costs are the customer’s responsibility and are non-refundable. For items over $75, using a trackable shipping service or purchasing shipping insurance is recommended. All Pro Truck Parts does not guarantee the receipt of returned items.
For returns of items initially shipped with “Free Shipping,” All Pro Truck Parts will deduct the original shipping cost from the refund amount upon inspection of the returned item.
Conclusion
Understanding the return policy for Paccar MX 13 oil filters and other parts is essential for a smooth purchasing experience. All Pro Truck Parts strives to provide clear guidelines for returns, refunds, and exchanges. Always review the specific details regarding sale items, special orders, and shipping before making a purchase. For any questions or concerns, contact All Pro Truck Parts directly.
