Mercedes-Benz prioritizes the protection of your personal data. This privacy policy outlines how Daimler Truck AG, in connection with Mercedes-Benz Trucks Service24h, processes personal data related to Axor Mercedes Benz vehicles. “Personal data” refers to any information linked to an identifiable individual. This policy details the type, scope, purpose of data collection, handling practices, and your rights regarding your data.
Scope and Applicability
This policy specifically addresses data processing within the context of Mercedes-Benz Trucks Service24h for Axor Mercedes Benz and represents the most current version (January 2025). It applies if you’ve contracted services through a service order or if your data is collected as part of this business relationship (e.g., as an agent, contact person, or driver). For contact persons of our contractual partners, only contact data is processed. If your contract includes other services, their respective privacy policies also apply.
Data Controller and Contact Information
Daimler Truck AG (referred to as “We”) is the responsible body for data processing under the GDPR:
- Daimler Truck AG
- Fasanenweg 10
- 70771 Leinfelden-Echterdingen
- [email protected]
- +49 (0)711 8485 0
For data protection inquiries, contact the Group Data Protection Officer:
- Group Data Protection Officer
- Daimler Truck AG HPC DTF2B
- 70745 Leinfelden-Echterdingen
- Germany
- Email: [email protected]
Data Sources and Categories
Adhering to data minimization principles, we only process necessary personal data for legitimate purposes, legal obligations, or with your consent. “Processing” encompasses data collection, use, disclosure, and transmission. The following data categories are processed for Axor Mercedes Benz Service24h:
1. Customer Data: Includes customer master data (name, contact information), and passport/ID data of the collector. This data is retained for contract performance and as long as necessary for agreed services. Retention based on legitimate interest is determined by the Daimler Truck Customer Centre based on your market.
2. Vehicle Data: Encompasses Axor Mercedes Benz vehicle condition during breakdowns, positioning data, vehicle identification details (VIN, registration, engine number), vehicle history, mileage, repair reports, and bank details (if direct debit is authorized). Retention follows the same principles as Customer Data.
3. Invoice Data: Combines Customer and Vehicle Data. Retained for 10 years due to statutory requirements.
We also process data from correspondence, communications, affiliated Daimler Truck AG companies, and third parties (e.g., service partners) as legally permitted and necessary for contract fulfillment or with your consent. Publicly available data is processed only as legally allowed and necessary for service provision or with your consent.
Purpose and Legal Basis of Data Processing
Data processing for Axor Mercedes Benz Service24h occurs for various reasons:
Contractual Obligations: Your data is processed to fulfill contractual obligations (Article 6(1)(b) GDPR), such as contacting you regarding breakdown assistance.
Legal Requirements: Processing is necessary to comply with legal obligations like anti-money laundering and tax laws (Article 6(1)(c) GDPR), including sanctions list checks.
Legitimate Interests: Processing supports legitimate interests of Daimler Truck AG (Article 6(1)(f) GDPR), including legal claims, customer satisfaction surveys for service improvement, and sanctions list checks.
Legal Obligation: Data is processed to comply with legal obligations like invoicing and retention requirements (Article 6(1)(c) GDPR).
Consent: Data is processed based on your explicit consent (Article 6(1)(a) GDPR).
Data Disclosure
Your data is not shared with third parties without your consent, unless legally required. However, data is shared with:
- Processors: IT service providers, bound by confidentiality obligations and GDPR requirements.
- Motor Vehicle Insurance: Your name, address, and vehicle data are shared with your insurer for cost assumption, as needed.
- Service Providers: Data is shared with freight forwarders, towing companies, and recovery services for service provision.
- Experts: Data necessary for order and workshop quality assurance is shared with external experts.
International Data Transfer
Data is not transferred outside the EU or EEA unless legally mandated. Exceptionally, for Axor Mercedes Benz Service24h, personal data might be transferred to third countries for contract performance based on Article 49(1)(b) GDPR, depending on the vehicle’s location.
Automated Decision-Making
Automated decision-making is not employed.
Data Retention
Data is retained only as long as necessary for contractual or legal obligations. Contractual data is typically deleted five years after the contract ends. Data is deleted or blocked if no legitimate interest exists.
Your Rights
You have several rights regarding your data:
- Information: Access information about your stored data, processing purpose, and retention duration (Article 15 GDPR).
- Rectification: Request correction of inaccurate data (Article 16 GDPR).
- Erasure: Request data deletion under specific conditions (Article 17 GDPR).
- Restriction of Processing: Request processing limitations under specific circumstances (Article 18 GDPR).
- Data Portability: Receive your provided data in a structured, machine-readable format (Article 20 GDPR).
To exercise your rights or for more information, use the online form at https://daimlertruck.com/privacy/2725, email [email protected], or write to: Daimler Truck AG, HPC V445, 10878 Berlin, Germany.
Consent Withdrawal and Objection
You can withdraw your consent for data processing at any time, effective for the future. Contact [email protected] or Daimler Truck AG, HPC V445, 10878 Berlin, Germany. Withdrawal may impact service provision. You can object to data processing for specific reasons (Article 21 GDPR). Contact the same resources as for consent withdrawal. Objection might also affect service provision.
Right to Lodge a Complaint
If you believe we violate GDPR, you can complain to a supervisory authority, such as your local data protection authority.
