General FAQs About Vehicle Retirement
Are you considering retiring your old vehicle? The Cap Car Retirement Program offers a solution. Below are answers to the most common questions about applying for vehicle retirement to help you understand the process.
Can I submit my application by mail for the Cap Car Retirement Program?
Yes, you can apply for the Cap Car Retirement Program by mail. While online applications are recommended for faster processing, a printable application form is available for download in English and Spanish. Alternatively, you can request an application to be mailed to you by calling us at (866) 272-9642.
Is it necessary to upload income verification documents after applying for the car retirement program?
Yes, uploading documents that verify your household income is crucial for your Cap Car Retirement Program application. Providing this documentation upfront can significantly reduce processing time. For a comprehensive list of acceptable income verification documents, please visit our Income eligibility requirement page.
How can I check the status of my Cap Car Retirement Program application?
You can easily monitor the progress of your application using our online status check tool. To use the tool, you will need your CAP ID number and your vehicle license plate number. Keep these details handy for quick status updates.
Application Review and Processing FAQs for Vehicle Retirement
Navigating the application review process for the Cap Car Retirement Program can sometimes raise questions. Here are answers to frequently asked questions about application review and processing to guide you.
What is the primary reason applications to the Cap Car Retirement Program are marked incomplete or deficient?
The most common reason for an incomplete or deficient application is missing income verification documentation. We cannot proceed with determining your eligibility for the car retirement program until your household income is successfully verified.
If the Cap Car Retirement Program requires more information or documents, how will I be informed?
If additional information or documentation is needed to complete your application for the vehicle retirement program, we will send you a formal notice of deficiency. This notice will clearly specify the exact information and/or documents you need to submit to make your application complete and eligible for further processing.
What are the typical reasons for denial of a Cap Car Retirement Program application?
Several factors can lead to the denial of your application for the Cap Car Retirement Program. Common reasons include:
- Vehicle Smog Check Requirement: Your vehicle needing a Smog Check inspection. We review Smog Check records to confirm your vehicle’s inspection history.
- Vehicle Registration History: Your vehicle not being continuously registered in California as an operable vehicle for the full two years immediately before your application date. We verify vehicle registration history via DMV records.
- Past Due Registration Fees: Outstanding vehicle registration fees. We check DMV records to confirm your vehicle’s current registration status. If your registration sticker was expired before you applied, contact the DMV for registration options.
- Vehicle Title Lienholder: The presence of a lienholder on your vehicle title. We must verify you as the sole legal owner through DMV records. If a lienholder is listed, it must be removed from the title. Contact the DMV for details on lien removal.
- Change of Vehicle Ownership: Your vehicle being in the process of a change of ownership. DMV records are checked to ensure no ownership changes are underway.
- Applicant Not Registered Owner: You not being the registered owner of the vehicle. The name on your application must precisely match the vehicle title (pink slip) according to DMV records.
- Recent Vehicle Retirement Program Participation: Recent participation in the Cap Car Retirement Program. We verify that you haven’t retired a vehicle as a sole owner, or two as a co-owner, within the 12 months before your current application.
If my Cap Car Retirement Program application is denied, and I fix the issue, do I need to re-apply?
No, reapplying is not necessary if your Cap Car Retirement Program application is denied but you resolve the reason for denial. You can upload or mail documentation proving the issue is resolved to: BAR, Attention: CAP, 10949 N. Mather Blvd, Rancho Cordova, CA 95670.
After uploading documents, how long does it take for the Cap Car Retirement Program to re-evaluate my eligibility?
Once you upload your documents for the Cap Car Retirement Program, please allow up to four weeks for our team to review them and re-evaluate your eligibility. Following the review, we will send you an updated notice of our determination.
I applied for the $2,000 incentive for the Cap Car Retirement Program, but my approval letter states $1,500. Why the difference?
The Cap Car Retirement Program offers two different incentive amounts based on specific eligibility criteria and current regulations. Upon review of your application, it was determined that you qualify for the $1,500 incentive option, not the higher $2,000 amount.
Vehicle Retirement FAQs for the Cap Program
Once you’re ready to retire your vehicle through the Cap Car Retirement Program, you might have specific questions about the vehicle retirement process itself. Find answers to these common queries here.
Will the dismantler accept my vehicle for the Cap Car Retirement Program if it’s not in driving condition?
No, dismantlers participating in the Cap Car Retirement Program are unable to accept vehicles that are not drivable. Your vehicle must meet all specified equipment and operational requirements to be accepted for retirement.
When will I receive the incentive payment for retiring my vehicle through the Cap Car Retirement Program?
You will receive your incentive payment from the dismantler after they have verified your identification and confirmed that your vehicle has passed the required equipment and operational inspections. The payment will be issued as a check made out to the registered owner(s) listed on your eligibility letter.
Can the dismantler provide transportation home after I retire my vehicle through the Cap Car Retirement Program?
No, dismantlers are not authorized to provide rides home after you retire your vehicle through the Cap Car Retirement Program. Arranging your own transportation from the dismantler location is your responsibility.
Do you have more questions about the Cap Car Retirement Program?
For further information about the Cap Car Retirement Program, please call us at (866) 272-9642. We are available to assist you Monday through Friday, from 8:30 a.m. to 4:30 p.m., excluding state holidays.
