Are you a healthcare administration professional passionate about making a difference in palliative care? Eskenazi Health, a leading healthcare system in Indianapolis, is seeking a dedicated and experienced Care Program Manager to join our Palliative Care Program. This pivotal role offers the opportunity to manage and grow a vital program that provides compassionate and comprehensive care to patients and their families. If you are driven to improve patient experiences and possess strong leadership and organizational skills, we encourage you to explore this exciting opportunity.
What Does a Care Program Manager in Palliative Care Do?
A Care Program Manager in palliative care is a crucial leader who oversees the operational and business aspects of a palliative care program. This role is multifaceted, requiring a blend of healthcare administration expertise, business acumen, and a deep understanding of the unique needs of palliative care patients. The primary goal is to ensure the program operates efficiently, effectively, and sustainably while upholding the highest standards of patient care and aligning with the mission and vision of the healthcare organization. At Eskenazi Health, the Care Program Manager is integral to expanding the reach and impact of our palliative care services within the Indianapolis community and beyond.
Key Responsibilities of a Care Program Manager at Eskenazi Health
As a Care Program Manager at Eskenazi Health, you will be at the heart of our Palliative Care Program’s success. Your responsibilities will span various critical areas, ensuring the program’s growth, quality, and financial stability. Here’s a detailed look at what you’ll be doing:
Operational Management and Program Development
You will be responsible for the day-to-day operations of the Palliative Care Program, ensuring smooth and efficient workflows. This includes:
- Developing and implementing program goals, practices, and procedures in collaboration with the palliative care team.
- Maintaining and continuously improving a business plan that fosters program growth in scope, capacity, and quality.
- Providing direct clinical service support to department providers, including clinic scheduling, credentialing, payroll management, and HR compliance.
- Managing the human resource functions for the cost center and medical staff associated with the program.
- Overseeing the management of the department’s fellowship program, including practices, processes, procedures, and contract negotiations.
Business Development and Fundraising
A significant aspect of your role will be to secure funding and enhance the program’s visibility. This involves:
- Researching, writing, and securing grant funding opportunities in collaboration with Eskenazi Health, Eskenazi Health Foundation, and IU grant writing resources.
- Developing and executing marketing initiatives to communicate program information and raise awareness.
- Leading programmatic special events and fundraising campaigns to support the program’s mission and vision.
- Overseeing recruitment and coordination with internal and external groups for community outreach and special events.
- Directing the planning and execution of annual fundraising events and supervising fundraising communication efforts.
Data Management and Quality Improvement
Data-driven decision-making is essential for program improvement. You will be responsible for:
- Developing and maintaining a database to track qualitative and quantitative metrics for program evaluation.
- Providing reports to stakeholders and interfacing with hospital, EMG, and IUSOM resources for data reporting.
- Collecting, compiling, and submitting data for QA/QI reporting and benchmarking to ensure program excellence.
Team Collaboration and Communication
Effective communication and collaboration are vital in a multidisciplinary palliative care setting. You will:
- Collaborate effectively with all members of the palliative care team to achieve program goals.
- Demonstrate strong inter- and intra-departmental communication skills to ensure seamless coordination and desired outcomes.
- Organize and facilitate meetings effectively to foster teamwork and progress.
Financial Management
Sound financial management is critical for the program’s sustainability. Your responsibilities include:
- Managing the program budget within established parameters, considering all financial resources.
- Administering the budget for the fellowship program within financial constraints.
- Analyzing and reporting on fellowship program fund utilization to reporting agencies and donors to ensure compliance and continued support.
Fellowship Program Oversight
Eskenazi Health is committed to education and training. You will play a key role in:
- Overseeing the management of the department’s fellowship program.
- Ensuring compliance with funding requirements and reporting to outside agencies and donors.
Community Outreach and Special Events
Extending the program’s reach into the community is a key objective. You will:
- Oversee recruitment, communication, coordination, and training for special events and community outreach.
- Supervise the preparation of communication materials for community outreach, including news releases and brochures.
- Oversee the recruitment, development, and training of volunteers to support program initiatives.
Qualifications and Skills to Succeed
To excel as a Care Program Manager at Eskenazi Health, you will need a combination of education, experience, and specific skills:
- Education: A Master’s degree is required in Health Administration, Business Administration, Hospital Administration, or a related health field. This educational background provides the necessary theoretical and practical knowledge for healthcare management.
- Experience: Progressive experience in the healthcare field is essential. Desired experience includes fundraising, managing a not-for-profit healthcare program, or administrative/program management roles. This practical experience ensures you understand the complexities of healthcare operations and program development.
- Attention to Detail and Organization: Exceptional attention to detail and strong organizational skills are crucial for managing multiple tasks and ensuring accuracy in program operations and reporting.
- Problem Solving and Critical Thinking: Demonstrated strong problem-solving and critical-thinking skills are necessary to address challenges and make informed decisions to improve program effectiveness.
- Creativity: Creativity is valued to develop innovative solutions for program growth, fundraising, and community engagement.
- Technical Proficiency: The ability to effectively obtain and enter data into hospital systems (after training) and proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Publisher) are required. Strong database management and reporting skills are highly beneficial. Management of a website is also desired.
- Communication Skills: Excellent verbal and written communication skills are essential for effective communication within a clinical healthcare team, with donors, and the community.
- Project Management Skills: Proven project management skills are necessary to establish goals, develop strategies, monitor progress, and meet deadlines for multiple projects and initiatives.
- Grant Writing Skills: Demonstrated grant writing skills, with the ability to generate at least one grant per year, are highly desirable for securing program funding.
- Business Acumen: The ability to develop and monitor a business plan is crucial for the program’s financial health and sustainability.
- Representation Skills: The ability to represent the Palliative Care Program to potential donors, grant offices, and other stakeholders is vital for building relationships and securing support.
- Meeting Facilitation: The ability to organize and facilitate meetings effectively is essential for team collaboration and program coordination.
Why Choose Eskenazi Health?
Eskenazi Health is not just a workplace; it’s a mission-driven organization committed to providing exceptional healthcare to the Indianapolis community. Joining Eskenazi Health as a Care Program Manager means becoming part of a nationally recognized institution:
- Accreditation and Recognition: Accredited by The Joint Commission and consistently named among the nation’s best places to work by Becker’s Hospital Review and Forbes. This recognition highlights Eskenazi Health’s commitment to quality and employee satisfaction.
- Comprehensive Care: Eskenazi Health offers a comprehensive range of primary and specialty care services, making it a vital healthcare provider in the region.
- Level I Trauma Center and Burn Center: Home to the first adult Level I trauma center and the only verified adult burn center in Indiana, showcasing its commitment to advanced medical care.
- Community Focus: As the public hospital division of the Health & Hospital Corporation of Marion County, Eskenazi Health is deeply rooted in the community and dedicated to serving its diverse needs.
- Innovative Environment: Eskenazi Health fosters an environment of innovation and continuous improvement, offering new healthcare opportunities to both the community and its professionals.
By becoming the Care Program Manager at Eskenazi Health, you will play a pivotal role in shaping and growing our Palliative Care Program, making a tangible difference in the lives of patients and families during challenging times. If you are ready to take on this rewarding leadership challenge, we encourage you to apply and join our dedicated team at Eskenazi Health.
