The Oni Tools return policy allows for a 60-day return window from the date of receiving your Caterpillar Injector Height Tool or other eligible purchases. To qualify for a return, ensure the tool is in its original condition—unworn, unused, with tags still attached, and in the original packaging. Retain your receipt or proof of purchase as it’s required for processing the return.
To initiate a return for your Caterpillar injector height tool, contact Oni Tools customer support at [email protected]. Upon approval, you will receive a prepaid return shipping label and detailed instructions on how and where to ship the package. Returns sent without prior authorization will not be accepted. For any return questions related to your Caterpillar injector height tool purchase, reach out to [email protected].
Damaged or Incorrect Items
Carefully inspect your Caterpillar injector height tool upon delivery. If the item arrives damaged, defective, or if you receive the wrong product, immediately contact Oni Tools customer support. This allows for prompt evaluation and resolution of the issue.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-refundable. If you have any questions regarding the return eligibility of a specific item, including the Caterpillar injector height tool, contact customer support.
Exchanges
For the quickest way to exchange your Caterpillar injector height tool or another item, return the original product and, once the return is accepted, place a new order for the desired item. Refer to the Oni Tools Exchange Policy here.
Refunds
After receiving and inspecting your returned Caterpillar injector height tool, Oni Tools will notify you regarding the approval status of your refund. If approved, the refund will be automatically processed to your original payment method. Please allow for processing time, as it may take a few days for your bank or credit card company to post the refund. For details on the refund policy, click here.
