In 2022, USAA, a well-known financial services group serving military members and their families, discontinued its car buying service. This service, popular among its members, was initially announced to end in 2020, marking the conclusion of their partnership with TrueCar and leaving many wondering about reliable alternatives. If you’re a USAA member or anyone seeking a streamlined car buying experience, understanding your options is crucial. Let’s explore the best car buying services available in 2024 that can serve as excellent substitutes for the discontinued USAA program.
Top Car Buying Service Alternatives in 2024
When USAA members and others look for car buying assistance, several strong alternatives stand out. These services aim to simplify the often complex process of purchasing a new vehicle, offering various benefits and features designed to save you time and money. Here are three top contenders in the car buying service arena:
CarEdge
CarEdge has built a reputation for being a consumer-centric car buying service. They focus on removing the typical stress and difficulties associated with purchasing a new car. Many users have praised CarEdge Concierge for making the car buying journey remarkably easy and efficient in 2024.
Pros:
- Personalized Concierge Service: CarEdge provides a dedicated concierge who listens to your specific needs, helps you find the ideal vehicle, and expertly negotiates on your behalf to secure the best possible deal.
- Significant Savings: On average, customers who use CarEdge’s negotiation expertise save around $3,000 on their car purchase, making it a financially smart choice.
- Convenient Home Delivery: To further enhance convenience, CarEdge offers home delivery options, bringing your new car directly to your doorstep.
- Excellent Customer Reviews: CarEdge boasts 5-star ratings on Google reviews, reflecting high customer satisfaction and reliable service.
- Independent and Unbiased: CarEdge operates independently from car dealerships and manufacturers, ensuring their advice and service are always in your best interest.
Cons:
- Service Fee: CarEdge Concierge charges a $999 service fee. Additionally, shipping costs are extra and vary depending on the delivery distance.
- Limited Availability for Rare Models: CarEdge currently does not service very rare or limited production vehicle models.
- Geographic Limitations: The service is not yet available in Alaska or Hawaii, limiting accessibility for residents of these states.
Explore CarEdge Concierge’s car buying service in detail to see if it’s the right fit for your needs.
Navy Federal Car Buying Service
For individuals connected to the military, Navy Federal Credit Union offers a car buying service powered by TrueCar. This service provides an online platform where members can search for vehicles and see upfront pricing. It’s a valuable resource for veterans, active service members, and their families seeking transparent pricing. However, it lacks the personalized negotiation and dedicated support found in some other services.
Pros:
- Complimentary for Members: This service is included as a free benefit of Navy Federal Credit Union membership, which is open to those with ties to the armed forces.
- Online Convenience and Transparency: The online car search tool offers convenience and upfront pricing, simplifying the initial stages of car buying.
Cons:
- Restricted Dealer Network: The service is limited to TrueCar Certified Dealers, which may restrict your options compared to the broader market.
- Lack of Personal Assistance: Navy Federal’s program does not include a personal concierge or customer advocate to guide you through the process or negotiate on your behalf.
- Dealership Visits Likely: In most cases, buyers will still need to visit dealerships to finalize the purchase, potentially leading to traditional dealership experiences.
Learn more about the Navy Federal Car Buying Service and consider its benefits for military-affiliated buyers. You can also compare Navy Federal directly to CarEdge to understand the differences.
Costco Auto Program
The Costco Auto Program provides another avenue for car buying, leveraging Costco’s membership base. While Costco is compensated by participating dealerships, the program aims to provide members with access to a network of trusted dealers. However, some users report encountering typical dealership negotiation pressures even within this program.
Pros:
- Included with Costco Membership: Access to the Auto Program is included with a Costco membership, adding value to existing memberships.
- Pre-vetted Dealer Network: Costco partners with a network of pre-approved dealers, intending to offer a more reliable buying experience.
- Trade-in Support: The program offers assistance with trade-ins, which can simplify the process of selling your current vehicle.
Cons:
- Negotiation Still Required: Despite the program, buyers are still expected to negotiate prices at the dealership, which may be uncomfortable for some.
- No Dedicated Concierge: The Costco Auto Program does not provide a personal concierge or advocate to assist with the entire buying process.
- Dealer-Funded Program: As Costco is paid by participating dealers, there might be concerns about potential biases compared to fully independent services.
Find out more about the Costco Auto Program and see a comparison between Costco and CarEdge to help you decide if it meets your needs.
Finding the Right Car Buying Service After USAA
Choosing the best car buying service after USAA discontinued theirs depends on your individual needs and preferences. Each of these alternatives offers unique advantages. For car buyers prioritizing personalized, pro-consumer support and expert negotiation, CarEdge stands out as a strong option. Veterans and military members might find the Navy Federal Car Buying Service a convenient, no-cost option. Costco members can consider their Auto Program for access to a dealer network, but should be prepared for continued dealership interactions. Ultimately, the variety of car buying services available ensures that you can find a solution that empowers you to make a confident and informed vehicle purchase in 2024.
