Honda’s vision is clear: a future filled with joy and innovation. As a company, we are driven by a desire to empower individuals and expand possibilities through mobility. We constantly innovate, developing solutions that propel our business forward while striving for a zero environmental footprint. If you possess the skills, courage, and dreams to contribute to this vision, Honda is looking for you to join our team and help us Bring the Future!
We are seeking a motivated and experienced VSC Assistant Manager to play a crucial role in our Vehicle Service Contracts (VSC) Department. This is an exciting opportunity to contribute to Honda’s continued success and customer loyalty, all while enjoying exceptional employee benefits, including the highly sought-after Honda Manager Lease Car Program.
Role Overview: Shaping Honda’s Customer Loyalty Through Premier Service
The Vehicle Service Contracts (VSC) Department is at the heart of building lasting relationships with Honda and Acura customers and dealers. Through our Honda Care and Acura Care vehicle protection programs, we deliver premier product offerings and exceptional service. As a VSC Assistant Manager, you will be instrumental in managing the business plan for VSC operations, working closely with AHFC, AHM, and other stakeholders to drive business development and field sales.
Your mission will be to ensure the ongoing success of key business plan projects and Key Operating Indicators (KOIs). Operating within a highly regulated environment, VSC is a significant contributor to Honda’s financial success, generating over $70 million in annual profit. This role offers a unique opportunity to impact product development, administration, marketing, and compliance within a dynamic and profitable department.
As Assistant Manager, you will lead a dedicated business team focused on expanding the reach of Honda Care and Acura Care. This involves:
- Enhancing product offerings: Keeping pace with market trends and compliance requirements to ensure our F&I products remain competitive and valuable.
- Optimizing profitability: Analyzing and refining profit structures to maximize revenue and efficiency.
- Strengthening dealer support: Developing incentives and resources to empower dealerships to effectively promote and sell VSC products.
- Boosting brand visibility: Creating impactful marketing strategies for both dealers and consumers to elevate product awareness and appeal.
- Ensuring seamless integration: Working to integrate VSC products with dealer sales technologies and retail platforms for a streamlined customer experience.
Alt text: Honda’s commitment to innovation and a joyful future, core values for employees.
Key Responsibilities: Driving Sales, Profitability, and Satisfaction
As the VSC Assistant Manager, your key accountabilities will include:
-
Strategic Execution: Develop and execute strategies to achieve ambitious sales, profitability, and dealership satisfaction targets. This involves establishing national objectives, analyzing market trends in collaboration with AHFC & AHM leadership, and implementing program enhancements and marketing initiatives to fuel growth. You will be responsible for communicating strategic direction effectively and collaborating with regional management to create and implement annual business plans with clear KPIs and MARs.
-
Operational Excellence: Oversee the day-to-day business operations for F&I product development, administration, and marketing. You will ensure daily targets are met, build efficient business and training processes, and provide regular, insightful reporting on sales performance and project progress. Your problem-solving skills will be essential in addressing organizational challenges and fostering a collaborative team environment through effective performance management and coaching.
-
Sales and Profitability Growth: Develop and implement sales and profitability strategies, leveraging your understanding of local market conditions. You will contribute to regional action plans, provide guidance to field associates, and cultivate strong dealership relationships. Organizing dealer events to promote the value of VSC will be a key aspect of your role, maximizing dealer support and addressing any challenges effectively.
-
Planning and Coordination: Guide cross-departmental planning, ensuring alignment of timing and processes with stakeholders. You will track progress against planning schedules and ensure the VSC Business Plan is professionally prepared and delivered to AH Senior Leadership on time.
-
Ad-hoc Management Support: Provide support for various requests from management as needed.
Alt text: Strategic management and operational oversight in Vehicle Service Contracts (VSC) department.
Qualifications, Experience, and Skills: Your Path to Success at Honda
To excel in this role, you will need:
- Educational Foundation: A Bachelor’s degree in Business Administration, Finance, Management, or equivalent practical experience.
- Industry Expertise: 5-10+ years of combined experience in automotive sales, parts, service, finance, or F&I products.
- Project Management Acumen: 3+ years of proven project management experience.
- Leadership Skills: 3+ years of people management experience is preferred, demonstrating your ability to lead and motivate teams.
- Analytical and Problem-Solving Prowess: Strong analytical and problem-solving skills to effectively address business challenges and optimize performance.
- Process Management Skills: Familiarity with process management methodologies such as System Trees, PDCA, CAP-Do, 5-P, SWOT.
- Adaptability and Multitasking: The ability to thrive in a dynamic work environment and effectively manage multiple tasks simultaneously.
- Communication and Interpersonal Excellence: Excellent communication and interpersonal skills to build strong relationships and collaborate effectively across teams.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Alt text: Honda’s commitment to employee benefits, career growth, and professional development opportunities.
Honda’s Total Rewards: More Than Just a Job – It’s a Career
Honda differentiates itself as an employer of choice by offering a comprehensive Total Rewards package that goes beyond just compensation. Here’s what makes Honda an exceptional place to build your career:
- Competitive Compensation: Enjoy a competitive base salary, commensurate with your experience and location, with regional bonus opportunities where applicable.
- Unparalleled Vehicle Program: Manager Lease Car Program: Take advantage of the Honda Manager Lease Car Program, offering a no-cost vehicle, including maintenance and insurance! This is a significant perk that exemplifies Honda’s commitment to its employees.
- Industry-Leading Benefits: Comprehensive medical, dental, vision, and prescription drug plans to ensure your well-being.
- Generous Paid Time Off: Ample paid time off, including vacation, holidays, and company shutdown periods, for a healthy work-life balance.
- Financial Security: Company-paid short-term and long-term disability, and a robust 401K plan with company match and additional contributions to secure your future.
- Relocation Assistance: Relocation assistance for eligible candidates to make your transition to Honda seamless.
Beyond the Basics:
Honda invests in your growth and well-being with additional offerings, including:
- Career Advancement: Clear advancement opportunities and career mobility within a global organization.
- Continuous Learning: Education reimbursement for continued learning and development through training programs.
- Lifestyle Account: Funds to support your personal interests and well-being.
- Family Support: Childcare and Elder Care Reimbursement Accounts.
- Student Loan Assistance: Tuition Assistance & Student Loan Repayment programs.
- Wellbeing Program: Resources and programs to support your physical and mental well-being.
- Community Engagement: Opportunities to participate in Community Service and Engagement Programs.
- Product Programs: Exclusive employee product programs.
- Onsite Perks: Free drinks onsite to keep you refreshed.
Honda is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage all qualified applicants to apply, regardless of background.
Ready to drive your future with Honda and take the wheel as a VSC Assistant Manager? Apply today and discover the joy of working for a company that values innovation, its employees, and a commitment to a brighter future.
