The ISX Cummins engine is a workhorse, but even the toughest engines need maintenance. When replacing fuel injectors, you’ll likely encounter injector cups. Specialized tools, often referred to as “Isx Cummins Injector Cup Tools,” are crucial for this task. But what happens after the repair? Understanding the core return process is essential to receiving full credit for your old injectors. This article outlines the core return policy for Industrial Injection, focusing on what qualifies for full, partial, or no credit.
Core Return Policy for Full Credit
To receive full credit for your old ISX Cummins injectors, adherence to specific guidelines is crucial. First and foremost, the core must be returned within 90 days of your original purchase. This 90-day window is non-negotiable. The returned injector must be in the condition it was removed from the engine – “as is, off the engine.” This means no disassembly or attempts at cleaning. Industrial Injection evaluates each core based on its acceptance criteria. Damage incurred during shipping back to Industrial Injection is the customer’s responsibility. Ensure adequate packaging to prevent damage and avoid potential credit deductions.
Scenarios for Partial Core Credit
While full credit is ideal, there are circumstances where only partial credit – specifically, half credit – is granted. This typically occurs when the injector housing or camshaft sustains slight damage. Missing components, like the Fuel Control Actuator (FCA), also result in a 50% core charge credit. Careful inspection of your old injectors before returning them can help you anticipate the potential credit amount.
Circumstances Resulting in No Core Credit
Certain conditions will disqualify your core from receiving any credit. These include:
- Seized cores or cracked hydraulic heads: Internal damage often renders the core unusable.
- Excessive damage: This encompasses heavy rust, damage from biodiesel use, and other significant wear and tear.
- Fire damage: Cores exposed to fire are typically beyond repair.
- Late returns: Cores returned after the 90-day window are not eligible for credit.
Core Return Best Practices
To ensure a smooth core return process and maximize your credit, follow these steps:
- Remove all fittings: Ensure all external components are detached from the injector before returning it.
- Drain all fluids: Completely drain any remaining fuel and oil from the injector to prevent leaks during shipping.
- Package securely: Use appropriate packaging materials to contain the core and prevent leakage. Reusing the original packaging is highly recommended as it’s designed for safe transport. Clearly label the box with “Core Return” and prominently display your Return Authorization (RA) number. Include a copy of the original invoice and RGA inside the box.
Important Note: Retain your RA number, invoice number, and tracking information until you receive your credit. Industrial Injection processes credits based on these numbers, not customer names.
Conclusion
Returning your old ISX Cummins injectors is a crucial step after replacing them. Understanding the core return policy and adhering to the outlined guidelines ensures you receive the appropriate credit. Proper packaging, timely return, and the condition of the core all play significant roles in determining the credit amount. By following these best practices, you can navigate the core return process efficiently and maximize your refund. Remember to contact Industrial Injection customer service with any questions or if your RA number is lost.
