John Deere now offers its Customer Service Advisor™ tool directly to customers and independent repair shops in the U.S. through JohnDeereStore.com. This subscription-based service provides access to critical technical information, empowering users to perform maintenance and repairs.
This service advisor tool offers a digital database containing Operator, Diagnostic, and Technical manuals for various John Deere products. While similar to the Service ADVISOR™ utilized by John Deere dealerships, the customer version differs in its exclusion of software updates, remote capabilities, and DTAC solutions access. This move reflects a growing trend of customers taking a more active role in equipment maintenance.
Service Advisor: Empowering DIY Repairs and Maintenance
John Deere recognizes that many customers prefer to handle equipment maintenance and simple repairs themselves. The Customer Service ADVISOR provides the necessary information to support this initiative. Denver Caldwell, Director Aftermarket & Customer Support at John Deere, emphasizes that Customer Service ADVISOR allows users with the necessary expertise to perform more complex repairs.
Previously available through John Deere Construction & Forestry dealerships since 2011, and expanded to other divisions in 2017, Customer Service ADVISOR is now readily accessible online or as a downloadable application via JohnDeereStore.com. Dealerships continue to offer this service, providing customers with multiple avenues for accessing this valuable tool. Customers can still rely on dealerships or independent repair shops for more complex repairs.
Service Advisor Subscription Options: Web and Downloaded
John Deere offers two primary Customer Service ADVISOR subscription options: a web-based version and a downloadable application. Both provide access to Operator, Diagnostic, and Technical manuals for Agriculture, Turf, Construction & Forestry, and John Deere Power Systems equipment.
The web-based subscription allows users to access the manuals from any laptop or mobile device with an internet connection.
The downloaded application offers offline access to manuals, crucial for those working in areas with limited or no connectivity. Additionally, when paired with a compatible laptop and an Electronic Data Link (EDL), the downloaded application enables users to clear and refresh codes, take diagnostic readings, and perform limited calibrations.
Utilizing the Service Advisor: Training and Expertise
While Customer Service ADVISOR empowers users to perform more advanced repairs, John Deere recommends training from a certified dealer to fully utilize the tool’s capabilities. This training ensures users can correctly interpret the information and safely perform the necessary procedures. Caldwell highlights that this access to information enables customers to better understand their equipment and perform maintenance on their schedule.
John Deere’s Commitment to Customer Support
John Deere continues to enhance its customer solutions. Recent updates include a mobile device interface and the ability to download secure software updates for select equipment with 4G MTG connections. The availability of Customer Service ADVISOR underscores John Deere’s ongoing dedication to customer uptime and repairability. By providing access to essential technical information, John Deere empowers customers and independent repair shops to maintain equipment efficiently, minimizing downtime and maximizing productivity.
