Navigating the billing and cancellation aspects of your Shell Car Wash Program is straightforward, ensuring a seamless experience for keeping your vehicle sparkling clean. This guide clarifies the key policies related to your subscription, payment methods, and managing your account.
Billing Cycle and Automatic Renewal
The Shell Car Wash subscription operates on an automatic monthly renewal cycle. This means your subscription will renew every month on the same date you initially signed up. To ensure uninterrupted service, the program is designed to automatically renew your subscription and process payment using your chosen payment method. The convenience of auto-renewal means you can consistently enjoy car washes without needing to manually renew each month.
The charges for your Shell Car Wash subscription, including any applicable taxes or transaction fees, will be billed to your selected Payment Method on your specific payment date, which is detailed on your “Account” page within the Shell App. The length of your billing cycle is determined by the type of subscription you selected at sign-up. It’s important to note that your payment date might occasionally shift due to factors such as unsuccessful payment settlement, changes in your subscription plan, or if your subscription started on a day that doesn’t exist in certain months (like the 31st of a month with 30 days). For the most accurate information regarding your next payment date, always refer to the “Billing details” link in the “Account” page of the Shell App. Shell may also pre-authorize your Payment Method up to one month’s worth of service charges upon registration.
Accepted Payment Methods
To activate and maintain your Shell Car Wash subscription, you need to provide a valid Payment Method. You have the flexibility to associate multiple Payment Methods with your account. This is beneficial as it allows Shell to charge an alternative Payment Method if your primary one is declined or unavailable. Currently, the Shell Car Wash subscription exclusively accepts credit or debit cards on file. Please note that gift cards, loyalty program points (like AIR MILES®), and digital wallets such as ApplePay are not accepted forms of payment for the car wash subscription service. Users are responsible for the careful management of their payment methods and will be liable for any charges incurred from external institutions, such as bank overdraft fees.
In the event of a payment failure, Shell provides a two-day grace period to resolve the issue. During this grace period, access to the car wash service will be temporarily suspended until the payment issue is resolved. It’s important to understand that you remain responsible for any outstanding amounts. If a payment is unsuccessful due to reasons like card expiration or insufficient funds, and you do not cancel your subscription, Shell may suspend your service access until a valid Payment Method is successfully charged. Be aware that some Payment Method providers might impose fees like foreign transaction fees or other processing fees. Local tax charges may also vary based on the Payment Method used. It’s advisable to consult with your Payment Method provider for comprehensive details.
Updating Your Payment Information
Keeping your payment information up-to-date is crucial for uninterrupted service. You can easily manage and update your Payment Methods by navigating to the “Account” page within the Shell App. Shell may also receive updated payment information from payment service providers to ensure seamless billing. By updating your payment details, you authorize Shell to continue charging the applicable Payment Method(s) for your ongoing subscription.
Cancellation Policy
You have the freedom to cancel your Shell Car Wash subscription at any point in time. Upon cancellation, you will retain access to the car wash service until the end of your current billing period. However, it’s important to note that, to the extent permitted by law, payments are non-refundable. Shell does not offer refunds or credits for partial subscription periods or unused car washes within a billing cycle. To initiate cancellation, simply go to the “Account” page in the Shell App and follow the provided cancellation instructions. When you cancel your subscription, your account will automatically close at the end of your then-current billing period. To verify your account closure date, refer to “Billing details” on your “Account” page.
Changes to Subscription Plans and Pricing
Shell may, from time to time, make adjustments to its subscription plans and the pricing of the Shell Car Wash program. However, any changes to subscription plans or prices will not take effect earlier than 30 days following a notification to you. This advance notice ensures you are well-informed of any upcoming changes to your subscription terms.
By understanding these billing and cancellation policies for your Shell Car Wash program, you can confidently manage your subscription and enjoy the convenience of keeping your car clean with Shell.
