A VP pump, or Variable Pressure pump, is a crucial component in a Cummins engine, responsible for delivering fuel at varying pressures based on engine demand. When replacing a VP pump, understanding the core return policy is essential to receive credit for the old unit. This article outlines the core return guidelines for Cummins VP pumps to ensure a smooth and hassle-free process.
Cummins VP Pump Core Return: Full Credit Requirements
To qualify for full core credit on your returned Cummins VP pump, adhere to the following criteria:
- Timely Return: The core must be returned within 90 days of receiving your new VP pump. This 90-day window allows ample time for the replacement and return process.
- “Off the Engine” Condition: The returned core should be in the same condition as when it was removed from the engine. Avoid disassembling or tampering with the unit.
- Acceptable Condition: The core must meet specific acceptance criteria. This generally means it should be free from significant damage, such as cracks, seizures, or missing components. Normal wear and tear are typically acceptable.
Partial Core Credit Scenarios for VP Pumps
In certain cases, you may be eligible for a partial core credit:
- Minor Damage: Slight damage to the pump housing or camshaft may result in a 50% core charge credit.
- Missing Parts: The absence of minor components, such as the Fuel Control Actuator (FCA), can also lead to a partial credit.
Circumstances Resulting in No Core Credit
Several conditions will disqualify your core from receiving any credit:
- Severe Damage: A seized core, cracked hydraulic head, or extensive damage due to factors like bio-diesel use or rust will result in no credit.
- Fire Damage: Cores damaged by fire are not eligible for credit.
- Late Return: Returns received after the 90-day period will not be credited.
VP Pump Core Return Packaging and Shipping Instructions
Proper packaging and shipping are crucial for a successful core return:
- Remove Fittings: Ensure all fittings are removed from the old VP pump before returning it.
- Drain Fluids: Completely drain all fuel and oil from the unit to prevent leaks during shipping.
- Secure Packaging: Package the core securely to contain any residual fuel or oil and prevent damage during transit. Reusing the original packaging materials is recommended. Clearly label the box as “Core Return” and include the Return Authorization (RA) number.
- Include Documentation: Place a copy of the original invoice and the RA form inside the box. Retain copies of all documentation, including the RA number, invoice number, and tracking information until you receive your credit.
Importance of the RA Number for Cummins VP Pump Returns
The RA number is crucial for processing your core return. This number links your return to the original purchase, ensuring proper credit is applied. Always include the RA number clearly on the outside of the box and in the accompanying documentation. Contact customer service if you cannot locate your RA number. Providing the original invoice information will assist in retrieving the necessary details for processing your return.
